Assistant Manager, Digital Technology (Operation)

About The Company

• Company Name: Will be shared with you upon shortlisting

• Location: Kulim, Kedah

• Industry: Manufacturing and assembling Light Commercial Vehicles (LCVs) and Motor Vehicles

About The Job

• Job Title: Assistant Manager, Digital Technology (Operation)

• Employment Term: Permanent

• Subordinates: 7 Engineers

• Monthly Salary: Up to RM 12,000 (depending on your qualifications)

Job Responsibilities

Technology Service Management

• Identify and manage resources for budgeting, estimating, planning, and delivering a portfolio of technology services and systems.

• Engage with and influence stakeholders to ensure services meet agreed-upon service levels, security requirements, and quality standards.

• Plan and implement processes, tools, and techniques to monitor and manage the performance of technology services.

• Align the contribution of systems and services with organizational and financial goals, recommending sourcing options (in-house, outsourced, or hybrid).

• Monitor delivery team performance, taking corrective action as needed in line with policies.

• Provide timely and accurate responses to user requests and issues, supporting informed management decisions.

• Lead service delivery, ensuring adherence to service levels, security standards, and quality requirements, while aligning processes across teams and providers for efficiency.

• Regularly monitor and report on the performance of technology services to managers and senior users.

Service Level Management

• Carry out defined tasks to monitor service delivery against service level agreements, maintaining accurate records of relevant data.

• Analyse service performance to identify necessary actions for maintaining or enhancing service levels.

• Initiate and report on measures taken to sustain or improve service levels.

• Review and approve major IT contracts, ensuring alignment with procurement policies and procedures.

• Manage relevant local market technology vendors and solution providers

• Oversee the timely backup and recovery of all key IT systems as part of disaster recovery (DR) protocols.

• Manage change control processes and oversee the implementation of changes

Infrastructure Operation

• Provision, deploy, and configure infrastructure services and components.

• Monitor infrastructure for load, performance, and security events; report metrics and resolve operational issues.

• Execute standard operational procedures, including backups and restorations.

• Perform agreed system software maintenance tasks, automating routine system administration using standard tools and basic scripting.

• Apply technical expertise to maintain and optimize the technology infrastructure, executing updates and leveraging automation tools. Configure tools or create scripts to automate infrastructure tasks.

• Maintain operational procedures and ensure adherence, using infrastructure management tools to monitor load and performance statistics.

• Investigate and resolve operational issues, providing reports and improvement proposals to stakeholders.

• Contribute to the planning and implementation of infrastructure maintenance and updates, executing agreed changes and maintenance routines.

Governance

• Define governance requirements within your area of accountability, ensuring alignment with the organization’s values, ethics, and broader governance frameworks. Communicate delegated authority, benefits, opportunities, costs, and risks.

Job Requirements

• Minimum 5 years of experience in IT / Digital Technology operations, infrastructure, or service management

• Experience in manufacturing, automotive, or industrial environments is a plus, but not mandatory

• Minimum 1 year in a leadership or supervisory role, managing engineers, vendors, or service providers

• Hands-on experience supporting business-critical systems in a production or operations-driven environment

• Experience in IT infrastructure operations, such as:
  Servers, networks, storage, backups, and system monitoring
  On-premise and/or hybrid environments
  Disaster Recovery (DR) and backup/recovery processes
  System maintenance, upgrades, and operational procedures
  Automation or scripting (e.g. PowerShell, Bash, or similar) to streamline routine operations
  Incident, problem, and change management
  Service performance monitoring and reporting

• Proven ability to lead, coach, and support a team of engineers

• Strong communication skills to explain technical issues clearly to non-technical stakeholders

• Able to balance hands-on involvement with planning, coordination, and decision-making