Customer Sales Support
Jalan USJ 10/1, Taipan Business Centre, Subang Jaya, Selangor, Malaysia
Recruit Hero helps talents to connect with best companies and jobs in Malaysia. We're currently looking for Customer Sales Support for a company hiring in Jalan USJ 10/1, Taipan Business Centre, Subang Jaya, Selangor, Malaysia. You'll get to know more details about the job & company if shortlisted.
Customer Sales Support Job Descriptions
· Open and maintain customer accounts by recording account information
· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
· Maintain financial accounts by processing customer adjustments
· Contribute to team effort by accomplishing related results as needed
· Manage large amounts of incoming calls
· Follow-up on sales leads
· Identify and assess customers' needs to achieve satisfaction
· Build sustainable relationships of trust through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/team sales targets and call handling quotas
· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Go the extra mile to engage customers
· Resolve customer complaints via phone, email, mail or social media
· Use telephones to reach out to customers and verify account information
Customer Sales Support Skills
Customer Sales Support Salary
Average salary for Customer Sales Support ranges from RM 1,610 to RM 2,990 per month
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